Flexible has quickly become a buzzword that many businesses use to describe themselves. It makes sense because both the marketplace and new technologies create change at such a rapid pace that businesses need to adapt.
For businesses to become flexible, they need to ensure that the tools they rely on to get things done are flexible, as well, that that includes their communications systems. That’s why so many business leaders have turned to voice over IP (VoIP) to handle their communications.
Making Communication More Flexible
One of the greatest draws to a VoIP solution is the ability to move phones without having to reprogram them or install new lines. Anywhere you have a network jack you can have a VoIP phone. All it takes is for someone to plug the phone in to an open jack. Most phones serve as a miniature network hub, as well, so you can have both a desktop and VoIP phone with a single network port.
In addition, VoIP phones are portable. If a user moves offices, he or she can simply move the phone to the new office—no need to reroute phone lines to keep the same extension or run a phone line to the new office. Phones can move with people wherever they need to work. They can plug their phone into their home internet, a hotel’s internet connection, or anywhere they need to work from. Most VoIP services don’t even need a separate handset to work. Relying on softphone applications, your end users can make and receive calls from their computer.
The right VoIP solution allows your users to answer and make calls on their mobile device. With the app installed, they can turn their mobile phone into an extension of their desk phone so that they can stay in communication when working outside the office or on the road.
Flexibility doesn’t only come from the portability a VoIP solution affords you. You also have options when it comes to costs.
Most VoIP providers offer multitier service plans to meet the needs of businesses large and small. As companies grow and fall in between these two ends of the size spectrum, they can adjust their plan to fit their needs. VoIP also provides more flexibility with the company budget in the form of cost savings.
To begin with, making calls over the internet saves on international calling fees. Some plans don’t charge any more for international calls than for a local call. Those that do are significantly less expensive when it comes to dialing internationally.
In addition, the use of softphones and calling applications saves businesses from having to buy handsets for all their employees. The same service and features they receive on a $200 handset are available on the softphone they install on their computer or mobile device.
Finally, costs are reduced because businesses aren’t required to pay taxes and other charges incurred when working with a regular telephone company. The flexibility that results leaves extra dollars in the company budget to put toward other initiatives.
There’s little doubt that VoIP technology provides businesses and their users with greater flexibility in business communications. Given that VoIP affords portability and mobility along with flexible cost models, companies can do more with much less.